Internal Launch Industries documentation. Do not share outside the team.
Launch Playbook
Appendix B — Metrics for Success

Appendix B: Metrics for Success

The effectiveness of these new sections will be measured by:

**Metric****Target****Source**
**Consultant Response Time**\< 4 Hours during business hoursSlack/Email Logs
**Caseload Stagnation**\< 10% of participants stalled \> 14 daysNutshell "Stale Lead" Report
**Budget Utilization**95% of participants use \>80% of hoursHarvest Budget Report
**Participant Completion Rate**\> 70% of enrolled participants complete their hoursHarvest Hours Reports
**Exit Survey Completion**100% (Mandatory Process)[TA Feedback Survey](https://form.jotform.com/243045996888174 (opens in a new tab))
Appendix A — Tech Stack OverviewLaunch Playbook